Leading project delivery and service operations for a global MSP with 3,300+ engineers delivering 24/7 infrastructure solutions across North America and Europe.
Synurgenix is a global managed IT services provider operating across North America and Europe, with a workforce of 3,300+ engineers delivering infrastructure solutions, resource allocation, application development, and OEM tech support around the clock.
As Delivery Lead and Project Manager, I was brought in to shape how the company delivers — building the operational frameworks, client relationships, and service governance models that allow a global MSP to scale without compromising quality. This isn't about managing one project; it's about building the delivery engine that powers hundreds of engagements simultaneously.
I lead project delivery from scoping through go-live — managing service design, resource allocation, timeline management, and go-to-market strategy across all service verticals. Every engagement is different: a wireless survey for a Fortune 500 retailer one week, a full infrastructure buildout for a healthcare organization the next.
I drive client acquisition and sales strategy, building relationships with enterprise clients and negotiating vendor partnerships across industries. In managed services, the relationship IS the product — I make sure Synurgenix is the partner clients trust with their most critical infrastructure.
I design and implement SLA governance frameworks and full-time resource allocation models that ensure consistent, high-quality service delivery across time zones. When you have 3,300+ engineers operating 24/7, the systems that govern how they work are as important as the work itself.
I make operational decisions on staffing, engineering team structure, and delivery workflows to support uninterrupted global operations. This includes compliance, risk management, and oversight of secure IT asset disposal and destruction processes.
💡 Managing a global MSP isn't about any single project — it's about building delivery systems that scale. I design the frameworks that allow 3,300+ engineers to deliver consistent quality across continents, time zones, and industries.
3,300+ engineers. Two continents. Six service verticals. 24/7 operations. I don't just manage projects at Synurgenix — I architect how a global managed services provider delivers at scale. Visit synurgenix.com to learn more.
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